Offering solid employee benefits packages is important for companies, but there are other ways to recognize workers.
Getting a coveted laptop sticker is just one way Capital One Financial Corp. reminds workers how important they are and how they are appreciated, said Melissa McDevitt, vice president of human resources at Capital One, the Richmond region’s largest private employer.
“The sticker is a cool way to recognize their commitment,” McDevitt said.
Some employees have a laptop full of different stickers — it could be recognizing the employee for participating in a community service project or for being on a particular team at work.
The stickers let employees show others how proud they are of what they’ve done to earn one.
“It’s recognizing them for the work they do with their core jobs to celebrating what they bring to the table,” she said.
Capital One has other ways to recognize workers.
“One of my favorite things about Capital One is our focus on the associate experience. A big part of that is making sure that every one of our associates feels valued for not just their work, but for what they contribute to the company culture and our communities,” McDevitt said.
Capital One has long-standing recognition programs such as its Circle of Excellence that highlights the achievements of teams on a quarterly basis. The community affairs team recognizes workers who volunteer their time by placing them on the volunteer honor roll and acknowledging them on the intranet and at events.
“We also encourage and empower each associate to recognize their peers and colleagues through in-person and digital interactions,” she said. “We remember when someone stops us in the hall or sends us a quick ‘high-five’ email with words of recognition and motivation, and that feeling makes a positive impact on our associates.”
Those employees working directly with Capital One customers can be recognized with the Everyday Heroes program, which highlights excellent service based on customer feedback. The worker getting the Everyday Hero award gets fun swag — some even get a real superhero cape — and that person’s story is told on the company’s intranet, where other employees can leave messages.
“Others can give high-fives to that associate who is really engaging with the customer,” McDevitt said
Chris Nicolaides, Capital One’s senior director of technology, said the company is focused on building a culture of continued learning and development.
“As we advance our technology stack and integrate new technologies into our products and business, we must continually train and reskill our employees to remain on the bleeding edge of technology,” he said.
The company launched the Capital One Tech College that addresses technology disciplines to equip workers with relevant and career-enhancing skills.