Happy call handler helping a customer
For many small and midsize businesses, managing IT functions can be difficult, especially if they don’t have a technology background. But for business leaders in the Richmond area, all they need to do is call Bastionpoint Technology, an IT service provider and finalist for Best Customer Service in the Richmond-Times Dispatch The Best awards for 2026.
With 19 years as Richmond’s top managed IT provider, Bastionpoint is committed to creating services that make business owners feel like they’ve found a partner. By putting security and people at the center of every decision and every interaction, they’ve worked hard to create an environment in which customers trust their service providers and know that the team will do what it takes to put their business in the best position to succeed.
Bastionpoint is most proud of the team-first culture they have built and the way that mindset extends to their customers — which is a big part of why they received this honor. They believe in showing up for one another, taking ownership and working toward a shared goal, then bringing this collaborative approach to their interactions with businesses. Functioning not only as an outside vendor, but also as an extension of a company’s internal team, allows them to help their clients accomplish more while making their services invaluable.
Then there’s the local aspect. While Bastionpoint supports businesses located across the United States, they are headquartered in Richmond and have helped over 200 Richmond-based businesses avoid IT problems, manage cybersecurity and maintain compliance.
Living in, working in and serving the same community as many of their customers matters immensely and is one of the reasons that their recognition in the RTD The Best awards is so meaningful. While technology solutions are what they sell, taking care of people is at the heart of their business.
At Bastionpoint, they don’t believe that a problem has been solved just because the technology has resumed working properly. They believe that the job is complete when the customer feels taken care of and comfortable with the outcome.
Unlike other companies that come in only when your IT systems fail, Bastionpoint strives to help you prevent IT problems that could lead to downtime, data loss, service interruptions or financial setbacks. They’ve built their business with the goal of creating the kinds of partnerships that every owner deserves.
If your business needs IT support, call 804.612.9876 or visit bastionpoint.com to learn more about Bastionpoint Technology’s managed IT, co-managed IT, help desk, cybersecurity, compliance, structured cabling and wireless survey.
